FAQ & Site Info
All items ship from the state of Connecticut. All items ship the same or next business day from when the order was received. The majority of items ship via the United States Postal Service. Delivery times can vary depending on your location and the service used. Generally, I have found the majority of items shipped are delivered within 3-4 days, but can take up to 10 business days.
Unless the item was not as described, no returns are accepted. Please be sure to read all descriptions and ask all questions before making a purchase.
eCRATER is both a free web store builder and an online marketplace. To learn more about eCRATER, copy and paste the following to your browser bar: http://www.ecrater.com/about.php
Depending on the item you are viewing, you may find a link on the product page that says, "Ask seller a question." If that link is not available, there will be a "Contact Seller" link on the right hand side of the product page within the "Seller Information" box. By using either one of these links, you can direct your question to my eCrater store and I will get back to you as soon as possible.
Once you place your order and complete the checkout process, eCrater will send you an email asking if you would like to leave feedback regarding your transaction. The subject line reads "Rate your transaction for seller sun-e-side" and the email is from email@example.com. There is a link within the email to leave feedback. You are advised to wait until you receive your order before leaving feedback. If you never got an email from eCrater or if you mistakenly deleted it, eCrater will send another reminder email in about 3 weeks from the date your order was placed. Be sure to check your junk mail or spam folder for the email as it may very well end up in there instead of your inbox. Make sure eCrater.com is listed as a "safe sender" with your email client.
First come, first served. Orders are considered complete when they are paid for via PayPal. If you place an order and don't pay right away, the item can still be sold to other buyers. In that case, your order will be canceled. All regular orders must be paid via PayPal within 1 day or they will be canceled. Payments for pre-orders are due 5 days prior to the scheduled ship date. Otherwise, the order will be canceled. A reminder email will be sent 2 days prior to the payment due date. Orders will only ship to a confirmed PayPal address. If your address is not confirmed, your order will be canceled.